Question 1

Responsible Gambling

Accepted Answer

The State of Illinois is dedicated to providing problem gambling counseling and treatment for those individuals who feel they need these services. Treatment providers are located throughout the state and can be accessed by visiting www.weknowthefeeling.org, or by calling the problem gambling 24-hour toll-free confidential helpline at 1-800-GAMBLER (426.2537). Callers will be referred to the most appropriate resources based on their needs. All calls are confidential. You must be 21 years of age or older to engage in sports wagering in the state of Illinois.

The Illinois Self-Exclusion Program is for life. After five years a Self-Excluded person may request removal from the Self-Exclusion List.

After receiving information from the Illinois Gaming Board, Caesars Sportsbook will place all IGB Self-Excluded Persons on the company’s Self-Exclusion list banning the requestor from all Caesars Sportsbook owned and operated properties in the state. This includes all properties that are opened or acquired after the date of the request.

For information on the Illinois Gaming Board’s Self-Exclusion Program visit: https://www.igb.illinois.gov/ProblemGamblers.aspx

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from William Hill by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 754-1200.

Customers may also write to us at: Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

Question 2

Gambling Controls page - what can I do here?

Accepted Answer

The State of Illinois is dedicated to providing problem gambling counseling and treatment for those individuals who feel they need these services. Treatment providers are located throughout the state and can be accessed by visiting www.weknowthefeeling.org, or by calling the problem gambling 24-hour toll-free confidential helpline at 1-800-GAMBLER (426.2537). Callers will be referred to the most appropriate resources based on their needs. All calls are confidential. You must be 21 years of age or older to engage in sports wagering in the state of Illinois.

Limit Setting in Illinois

Caesars Sportsbook empowers its players in Illinois by offering them several limit options to enjoy their gaming experience responsibly. Caesars Sportsbook Limit setting capabilities are found here and are subject to jurisdictional requirements.

Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,

Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.

–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit

– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.

Spend Limit

– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.

Daily Time Limit

– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system. Time is measured from a player’s log in to log off.

Cool Off Time Limit

-Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.

2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.

3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

Click Here to Set Deposit, Spend, Time or Cool Off Limits (must be logged in, Click Here to log in)

Question 3

Self Exclusion

Accepted Answer

The Illinois Self-Exclusion Program is for life. After five years a Self-Excluded person may request removal from the Self-Exclusion List.

After receiving information from the Illinois Gaming Board, Caesars Sportsbook will place all IGB Self-Excluded Persons on the company’s Self-Exclusion list banning the requestor from all Caesars Sportsbook owned and operated properties in the state. This includes all properties that are opened or acquired after the date of the request.

For information on the Illinois Gaming Board’s Self-Exclusion Program visit: https://www.igb.illinois.gov/ProblemGamblers.aspx

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from William Hill by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 754-1200.

Customers may also write to us at: Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

I want to reopen my account after a period of self-exclusion

Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

• A standardized letter should be sent to The Caesars Sportsbook Office of Responsible Gaming indicating one's interest and intent to return to Caesars Sportsbooks.

• Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.

• Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.

• Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

Caesars Digital

Office of Responsible Gaming

6325 S. Rainbow Boulevard

Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 474-0606.

Customers may also write to us at: Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118