Responsible Gaming
Responsible Gambling
The State of Kansas is dedicated to providing problem gambling counseling and treatment for those individuals who feel they need these services. Treatment providers are located throughout the state and can be accessed by visiting https://www.kslottery.com/help/play-responsibly, or by calling the National Problem Gambling 24-hour toll-free confidential helpline at 1-800-522-4700. Callers will be referred to the most appropriate resources based on their needs. All calls are confidential. You must be 21 years of age or older to engage in sports wagering in the state of Kansas.
Limit Setting in Kansas
Caesars Sportsbook empowers its players in Kansas by offering them several limit options to enjoy their gaming experience responsibly. Caesars Sportsbook Limit setting capabilities are found here and are subject to jurisdictional requirements.
State of Kansas Self-Exclusion
The Kansas Racing and Gaming Commission Self-Exclusion Program is for Two-Years or Lifetime. Any request for removal of your name from the Self-Exclusion List can only be made upon expiration of the chosen time frame. After the two years is completed, the individual can apply to be removed from the list but must first meet two criteria. They must complete a problem gambling assessment and then complete a series of courses about healthy lifestyle choices. Then and only then will the commission make a decision on whether the individual can be removed from the list. It is stressed that it is the responsibility of the compulsive gambler to seek treatment and refrain from visiting Kansas casinos and online Sports Wagering.
After receiving information from the Kansas Racing and Gaming Commission regarding the excluded individuals, Caesars Sportsbook will place all Self-Excluded Persons on the company’s Self-Exclusion list, banning the requestor from all Caesars Sportsbooks owned and operated properties in the state. This includes all properties that are opened or acquired after the date of the request.
For Administrative Rules concerning self-exclusion and regulated gaming in Kansas, please visit their office or website at: https://www.krgc.ks.gov/.
Provisions to allow the Player to self-exclude from sports wagering anywhere in Kansas for a specified period of time by signing up with the Voluntary Exclusion Program maintained by the Kansas Racing and Gaming Commission. The terms and conditions shall include that:
a. exclusion at one Lottery Gaming Facility excludes the Player from sports wagering at or through all Lottery Gaming Facilities in Kansas.
b. exclusion applies wherever the Sport Wagering Platform is used throughout Kansas, whether wagering in a casino or elsewhere; and
c. restoration of sports wagering privileges will be available after the completion of the selected exclusion period.
Caesars Sportsbook Self-Exclusion
Caesars Sportsbook customers can self-exclude from further wagering with Caesars Sportsbook for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling related problems. Patrons may exclude directly through the application.
Caesars Sportsbook Self-Exclusion program will ban the requestor from all Kansas-based Caesars Sportsbooks, as well as the mobile application in Kansas. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.
A patron's request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.
The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties in the state of Kansas, including all properties that are opened or acquired after the date of the request.
Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.
• A standardized letter should be sent to The Caesars Sportsbook Office of Responsible Gaming indicating one's interest and intent to return to Caesars Sportsbooks.
• Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.
• Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.
• Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.
Opt Out Program
Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 474-0606.
Customers may also write to us at: Caesars Digital
Marketing Department
6325 S. Rainbow Blvd., Suite 100
Las Vegas, NV 89118
Copyright © 2022 American Wagering, Inc. All Rights Reserved.
Gambling Controls page - what can I do here?
Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,
Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.
–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -
Deposit Limit
– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.
Spend Limit
– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.
Daily Time Limit
– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system. Time is measured from a player’s log in to log off.
Cool Off Time Limit
-Select if the player wishes to take a break from his or her account for 3 to 30 days.
The responsible gaming limits timeframes:
1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.
2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.
3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.
Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).
Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.
The responsible gaming limits timeframes:
1. The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.
2. The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.
3. The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.
Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).
Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.
Click Here to Set Deposit, Spend, Time or Cool Off Limits (must be logged in, Click Here to log in)
Self Exclusion
Caesars Sportsbook customers can self-exclude from further wagering with Caesars Sportsbook for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling related problems. Patrons may exclude directly through the application.
Caesars Sportsbook Self-Exclusion program will ban the requestor from all Kansas-based Caesars Sportsbooks, as well as the mobile application in Kansas. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may requestreinstatement of privileges, in writing, by completing a Reinstatement Form.
A patron's request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.
The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties in the state of Kansas, including all properties that are opened or acquired after the date of the request.
I want to reopen my account after a period of self-exclusion
Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.
- A standardized letter should be sent to The Caesars Sportsbook Office of Responsible Gaming indicating one's interest and intent to return to Caesars Sportsbooks.
- Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.
- Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.
- Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.
Opt Out Program
Upon request, a customer may optout of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com,or marketing@williamhill.us,or by calling (855)474-0606.
Customers may also write to us at:
Caesars Digital
Marketing Department
6325 S.Rainbow Blvd., Suite 100
Las Vegas, NV 89118