Responsible Gaming

Maryland Lottery Gaming Control Commission is committed to ensuring sports betting is offered within the state in a safe, fun, and entertaining way. Therefore, it provides a helpline and referral service for those who are or might be exhibiting compulsive gambling behavior. If you or someone you know has a gambling problem, call 1-800-GAMBLER.

Please note, in Maryland, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering. Caesars Sportsbook reserves the right to institute repercussion for any individuals suspected of being an underage player.

Repercussions may include immediate stoppage of play, account closure, and confiscation of winnings

Resources to prevent underage and problem gambling for Maryland include:

The Maryland Problem Gambling Helpline, 1-800-426-2537, is available 24 hours a day and connects individuals who struggle with problems due to gambling behaviors to the resources they need, including counseling, peer support, self-help and support groups.

Additional Resources

• Maryland Center of Excellence on Problem Gambling: mdproblemgambling.com
• Maryland Coalition of Families: mdcoalition.org/get-help-now/Gambling
• Maryland Council on Problem Gambling: marylandproblemgambling.org
• National Council on Problem Gambling: ncpgambling.org
• Gamblers Anonymous International Maryland Hotline: 855-222-5542, gamblersanonymous.org
• Gam-Anon Family Group, 888-230-1123, gam-anon.org/meeting-directory

Caesars Sportsbook empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook Limit setting capabilities are found in Account Settings and are subject to jurisdictional requirements.

Self-Exclusion in the State of Maryland

Responsible Gaming

State of Maryland State-Wide Self-Exclusion

For patrons who wish to self-exclude from all forms of gaming in Maryland, information on the program is available on the Maryland Alliance for Responsible Gambling (MARG) website or by contacting the MLGCA’s Responsible Gambling Program Director at 410-230-8798 or responsible.gaming@maryland.gov to arrange an appointment. At MLGCA headquarters, VEP-related matters are taken by appointment only. The exclusion can be 2 years or lifetime.

• Placement on the voluntary exclusion list is completely voluntary and your name cannot be added to the list by anyone but yourself.
• You must complete the form and submit it in person at Maryland Lottery and Gaming Headquarters office in Baltimore by appointment only, or at any casino in the state.

Maryland Lottery and Gaming

1800 Washington Blvd., Suite 330, Baltimore, MD 21230

(410) 230-8800

• You must present a government-issued photo ID for the application process. You may be required to wear a mask during the sign-up process.
• You must not be under the influence of any alcohol or controlled substances during the application process, so you can make a sober and informed decision.
• You can elect to be on the list for your lifetime or have the option for an at least two-year ban. After two years you must request removal from the list from the Gaming Commission in accordance with Code of Maryland Regulations 36.01.03.05. If you meet the removal requirements, you will be considered for removal from the list. Maryland Lottery and Gaming makes the final decision as to whether or not to remove you from the voluntary exclusion program. You may contact the Gaming Commission at 410-230-8798 or responsible.gaming@maryland.gov for more information.

Caesars Sportsbook Self-Exclusion

In the state of Maryland, Caesars Sportsbook customers can self-exclude from further wagering with Caesars Sportsbook for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling­ related problems. Patrons may exclude directly through the application or by mailing in a Caesars Sportsbook Self­ Exclusion form found here.

Caesars Sportsbook Self-Exclusion program will ban the requestor from all Maryland-based Caesars Sportsbooks, as well as the mobile application in Maryland. After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

A patron's request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties in the state of Maryland, including all properties that are opened or acquired after the date of the request.

Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

A standardized letter should be sent to The Caesars Sportsbook Office of Self-Exclusion indicating one's interest and intent to return to Caesars Sportsbooks.

Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.

Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.

Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

Caesars Digital

Office of Responsible Gaming

6325 S. Rainbow Boulevard Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com or marketing@williamhill.us or by calling (855) 474-0606.

Customers may also write to us at:

Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

In Maryland, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering.

Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,

Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.

–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit

– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.

Spend Limit

– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.

Daily Time Limit

– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system.  Time is measured from a player’s log in to log off.

Cool Off Time Limit

-Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.

2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.

3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

Click Here to Set Deposit, Spend, Time or Cool Off Limits (must be logged in, Click Here to log in)