Responsible Gaming
Responsible Gambling
The Puerto Rico Gaming Commission is committed to ensuring sports betting is offered within the Commonwealth of Puerto Rico in a safe, fun, and entertaining way. Therefore, the Commission supports Línea PAS, a 24-hour, 365-day-a-year helpline where individuals in Puerto Rico who have questions about their gambling and might be exhibiting problem-gambling behavior can receive crisis counseling, emotional support, and additional help and resources.
If playing causes you financial, family and occupational problems, call the ASSMCA PAS line at 1-800-981-0023.
Debe tener 21 años. Si jugar le causa problemas económicos, familiares y ocupacionales, llame a la línea PAS de ASSMCA 1-800-981-0023
In Puerto Rico, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering with Caesars Sportsbook. Caesars Sportsbook reserves the right to institute repercussion for any individuals suspected of being an underage player.
Self Exclusion
Self-Exclusion through the Puerto Rico Gaming Commission
The Puerto Rico Gaming Commission offers self-exclusion programs to help individuals affected by problem gambling distance themselves from the temptation of gambling. Self-exclusion allows these individuals to voluntarily ban themselves from casinos, internet- and mobile-based gambling, video gaming terminals and fantasy sports wagering. Individuals who enroll in self-exclusion are prohibited from collecting any winnings, recovering any losses, or accepting complimentary gifts or services or any other thing of value from a licensee or operator.
Patrons can request Self-Exclusion in person at Puerto Rico Gaming Commission headquarters located at:
159 Chardón Street, Second Floor
San Juan, Puerto Rico 00918
Self-Exclusion through Caesars Sportsbook
In the Commonwealth of Puerto Rico, Caesars Sportsbook customers can self-exclude from further wagering with Caesars Sportsbook for a minimum of twelve (12) months from the date of acknowledgement of enrollment if they feel at risk of developing gambling-related problems. Patrons may exclude directly through the application or by mailing in a Caesars Sportsbook Self-Exclusion form.
Additionally, all patrons of Caesars Sportsbook will be included in the Company’s universal exclusion program, whereby if a patron is on a statewide exclusion list in one jurisdiction in which the Company operates, the patron will be prohibited from playing at any Caesars brick-and-mortar facility or on any state or jurisdiction’s mobile wagering application across the portfolio.
Caesars Sportsbook Self-Exclusion program will ban the requestor from all Caesars Sportsbook locations in Puerto Rico, as well as the mobile application and online services in Puerto Rico.
After twelve (12) months from the date of acknowledgement of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.
A patron's request to self-exclude also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Rewards benefits, play privileges, direct-mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including text messaging.
These privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties in the Commonwealth of Puerto Rico, including all properties that are opened or acquired after the date of the request.
I want to reopen my account after a period of self-exclusionPlease note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.
- A standardized letter should be sent to the Caesars Sportsbook Responsible Gaming Department indicating one's interest and intent to return to Caesars Sportsbooks.
- Requestors can’t have breached their Self-Exclusion agreement at any time during the exclusion period.
- Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhered to the bullet points above shall be considered for reinstatement.
- Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.
Self-Exclusion and Reinstatement Forms must be mailed to:
Caesars Digital
Office of Responsible Gaming
6325 S. Rainbow Boulevard Las Vegas, NV 89118
Opt Out from Caesars Sportsbook Marketing
Customers may opt out from receiving marketing communications from Caesars Sportsbook, including email and text messages, by sending an email to responsiblegaming@caesarssportsbook.com or by calling 855-474-0606.
Customers also can mail their request to:
Caesars Digital
Marketing Department
6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118
Gambling Controls page - what can I do here?
Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,
Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.
–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -
Deposit Limit
– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.
Spend Limit
– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.
Daily Time Limit
– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system. Time is measured from a player’s log in to log off.
Cool Off Time Limit
-Select if the player wishes to take a break from his or her account for 3 to 30 days.
The responsible gaming limits timeframes:
1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.
2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.
3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.
Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).
Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.