Below are the answers to some Frequently Asked Questions about Caesars Rewards and Caesars Sportsbook.
Reward Credits are the comp currency of Caesars Rewards. Reward Credits can be used for Bonus Cash in the Sportsbook app or free play in person. Reward Credits can also be used for hotel stays, dining, and more at all Caesars Rewards destinations and select Caesars Rewards partners. Reward Credits are earned with play in the Caesars Sportsbook app and most Caesars Sportsbook retail locations, as well as casino gaming, hotel, dining, and entertainment activities at over 50 Caesars Rewards destinations. To learn more, please visit https://www.caesars.com/myrewards/earn-and-redeem.
Tier Credits determine your Tier Status within Caesars Rewards and are different from Reward Credits. The Tier Credits you earn in a calendar year (January 1 through December 31) add up to your annual Tier Score. Tier Credits are earned with play in the Caesars Sportsbook app and most Caesars Sportsbook retail locations, and are based on your casino gaming, hotel, dining, and entertainment activities at over 50 Caesars Rewards destinations. To learn more, please visit https://www.caesars.com/myrewards/earn-and-redeem.
Earn up to 10 Reward Credits and 10 Tier Credits for every $100 wagered on straight bets.*
Earn up to 20 Reward Credits and 20 Tier Credits for every $100 wagered on parlays.*
*Maximum Reward Credit and Tier Credit earning rate is for straight bets with -300 odds (or longer) and parlay bets with +200 odds (or longer). Wagers with shorter odds will have lower earning rates.
Fractional credits are tracked but are not earned until subsequent wagering earns an additional whole credit. As an example, if you place a $55 straight wager with -300 odds, you will receive 5 Reward Credits and 5 Tier Credits for that wager. If you place a subsequent $5 straight wager with odds of -300, you will then earn 1 additional credit, resulting in 6 Reward Credits and 6 Tier Credits for the $60 you wagered in total.
No – Tier Credits earned through any Caesars Sportsbook retail location, kiosk or app are added to the same Tier Credit balance in your Caesars Rewards account.
Daily Tier Credit bonuses are not awarded for Caesars Sportsbook play at this time.
Please allow up to 24 hours from the time of bet settlement for earned Tier Credits and Reward Credits to reflect in your account.
For assistance with your Caesars Rewards account please visit https://www.caesars.com/help-and-support.
Reward Credits can be redeemed for sports bets within the Caesars Sportsbook app.
At this time, Reward Credits cannot be redeemed directly for bets or free play at Caesars Sportsbook retail locations or kiosks.
To download the Caesars Sportsbook app available in your state, please visit www.caesars.com/sportsbook.
The award-winning Caesars Rewards mobile app is the best way to access your Caesars Rewards account and available offers as well as explore all destinations in the Caesars Rewards Empire. Sports betting and online casino games are not available in the Caesars Rewards mobile app. To download the Caesars Rewards mobile app, please visit https://www.caesars.com/mobile. Some Caesars Rewards account features, such as viewing your current Tier Score and Reward Credit balance, may also be available in the Caesars Sportsbook and Caesars Sportsbook & Casino apps. To download the Caesars Sportsbook app available in your state, please visit www.caesars.com/sportsbook.
Please visit www.caesars.com/promos to learn more about the Caesars Sportsbook online promotions available for your location.
Yes! Based on your Caesars Rewards Tier Status, you may be eligible for exclusive benefits with the Caesars Sportsbook family of mobile apps. Please visit https://www.caesars.com/myrewards/benefits-overview to see the benefits available today.
Please visit https://www.caesars.com/myrewards/earn-and-redeem.
A Caesars Rewards card is not required at Caesars Sportsbook retail locations but having your card may provide a better earning experience. Your Caesars Rewards account number can be presented to the ticket writer at the time of placing the bet to earn Tier Credits and Reward Credits. At select Caesars Sportsbook retail locations, you may also be able to enter your Caesars Rewards number in the Caesars Sportsbook kiosk or swipe your Caesars Rewards card to earn with Caesars Rewards.
There are several ways to access your Caesars Rewards account number.
Only the account number is needed to earn with Caesars Rewards through Caesars Sportsbook retail locations; a printed card is not required but having your card present may provide a better earning experience.
No – the Caesars Rewards number must be entered or presented at the time the bet is placed to earn Tier Credits and Reward Credits.
A Caesars Rewards main account number is required to earn Tier Credits and Reward Credits with Caesars Sportsbook retail locations, kiosks or apps. To sign up for a free Caesars Rewards account, please click here.
All sportsbook locations at Caesars Rewards destinations previously branded as William Hill are now known as Caesars Sportsbook. Similarly, all race & sportsbook locations at Caesars Rewards destinations previously branded William Hill are now known as Caesars Race & Sportsbook. William Hill continues to operate sportsbooks at some locations outside the Caesars Rewards Empire.
The ability to earn with Caesars Rewards is available at most Caesars Sportsbook retail locations and with all online apps from Caesars Sportsbook. It is not available at other sportsbook locations or brands.
Previously earned William Hill Rewards points may still be redeemed through March 31, 2022 at the Caesars Sportsbook location where they were earned. For more information, please check with the ticket writer at your local Caesars Sportsbook location.
The William Hill Rewards Club will not be integrated with Caesars Rewards. It will not be possible to link a William Hill Rewards Club account with a Caesars Rewards account.
Reward Credits do not expire as long as one Reward Credit is earned every six months.
Tier Credits always reset to zero on January 1 because status must be earned each year to maintain status the following year.
For Monthly Bonus Bet/Extra Bonus Bet, customers must opt in and have placed at least $100 cash wager in the Sportsbook app which settles during the previous calendar month.
Bonus Bets are subject to eligibility. All benefits will be loaded monthly and expire at the end of each month. A five-day grace period may apply at the beginning of each month for the benefits to become available for use. Bonus Bet through Caesars Sportsbook has no cash value and can only be redeemed on Sports Wagers placed on the Caesars Sportsbook app. Bonus Bet redemption is subject to Caesars Sportsbook House Rules.
Online only. Wagers made at Caesars Sportsbook retail locations do not qualify for Monthly Bonus Bets.
The Caesars Race & Sportsbook Nevada Rewards card is used exclusively to earn on horse racing bets placed in the state of Nevada. Customers can earn rewards equivalent to 4% of their wager that can be used for limited amenities including dining comps. For more information, and to obtain a Caesars Race & Sportsbook Nevada Rewards card, please visit a Caesars Race & Sportsbook location at a Caesars Rewards destination in Las Vegas, Reno, Lake Tahoe, or Laughlin, Nevada
To make it easier for customers to earn and spend through Caesars Rewards, we have gotten rid of Online Reward Credits and focused on a single Rewards currency. We've transferred all your Online Reward Credits to Reward Credits, which are now collectively reflected in your Reward Credits balance. Reward Credits can be used to redeem Bonus Cash, and on countless experiences with Caesars Rewards destinations and partners.
Bets that have not settled, and bets that were cashed out, canceled, or voided are not eligible to earn Reward Credits and Tier Credits. Bets placed using Bonus Bets or Bonus Cash, and the boosted amount of a Profit Boost, are also not eligible to earn Reward Credits and Tier Credits.
Yes, there are different earning rates. You can earn up to 10 Reward Credits and 10 Tier Credits for every $100 wagered on straight bets,* and up to 20 Reward Credits and 20 Tier Credits for every $100 wagered on parlays*. For every $25 you wager on table games or $5 you wager on slots, you'll earn 1 Tier Credit and 1 Reward Credit.
*Maximum Reward Credit and Tier Credit earning rate is for straight bets with -300 odds (or longer) and parlay bets with +200 odds (or longer).Wagers with shorter odds will have lower earning rates.Fractional credits are tracked but are not earned until subsequent wagering earns an additional whole credit. As an example, if you place a $55 straight wager with -300 odds, you will receive 5 Reward Credits and 5 Tier Credits for that wager. If you place a subsequent $5 straight wager with odds of -300, you will then earn 1 additional credit, resulting in 6 Reward Credits and 6 Tier Credits for the $60 you wagered in total.
As a Caesars Rewards member, you can redeem your Reward Credits in a variety of ways. You can redeem your Reward Credits® in app for Bonus Cash, or you can redeem at our casinos for free play, hotels, shopping, dining, official buy in to World Series of Poker events, show tickets, and spa services. Simply show your Caesars Rewards card in person and let them know you'd like to redeem your Reward Credits.
You move up to a higher Tier by accruing more tier credits. Anything that earns you Reward Credits will also earn you Tier Credits. Tier Credits are earned based on your in app play, your play in a Caesars Rewards casino, purchases at participating restaurants, entertainment venues, and more.
To obtain your Caesars Sportsbook Win/Loss statement, please send an email to winloss@caesars.com with the below information:
• State where your account is located
• Email address associated with your account
• Type of win/loss statement requested (casino/sportsbook)
• What year(s) are being requested
To obtain a Win/Loss statement from a Caesars Rewards destination, please follow the steps below.
1. Sign in to your My Rewards account
2. At the bottom of the page, under "Account," click "Win/Loss Statement"
3. Select the year from the drop down
4. Check "I Accept the Terms and Conditions"
5. Click "Generate Statement"
To obtain a Win/Loss statement from a Caesars Rewards Local property, click here.
